1. A refund will be made in the same currency and to the same account and/or credit card from which the funds were originally deposited. The Company is entitled to cancel the refund request within 5 working days if a Client fails to provide the Company with bank details for a refund by bank transfer. This must be an official document bearing the stamp and logo of the Customer’s bank. The official document must include the following information: IBAN/account number, SWIFT/BIC; routing number (if applicable), Customer name, bank name and address;
2. The Company may charge a commission on deposits to the trading account and refunds to the client, including the cost of electronic transfers in favour of the client. Depending on the payment solution, the fee will be between 25 and 50 euros for each bank transfer. The fees mentioned will be deducted from the bank transfer.
3. Requests for reimbursement must be submitted via the Company’s website. The Company is not obliged to process refund requests submitted by any other means.
4. In the event of a refund request made by the Client, the Company will transfer the amount requested (less transfer costs, if any) within seven (7) working days following the day on which the Client was identified by the Company as being subject to the Margin, requirements, as defined by the Company, in their entirety.

5. The Company is authorised to cancel the Customer’s request for reimbursement if, at the Company’s discretion:

a) the remaining balance (after repayment) is not sufficient to guarantee the transactions opened on the trading account;
b) a customer is not verified by the Company. The customer must provide a full set of KYC documents (identity card, proof of address, proof of payment: front copy of the card – showing only the last 4 digits, the expiry date and the name of the credit card holder; back copy of the card – showing only the last 4 digits of your credit card and your signature);
c) a customer has failed to provide the Company with written and signed deposit statements for each deposit transaction, bonus plan/agreement (where a bonus has been provided);
d) a customer must send the required signed documents within the next 5 working days, otherwise the customer’s claim may be cancelled by the company.

In exceptional circumstances, the Company may make refunds to the card from which the funds originated:

a) The Customer has not been verified within 14 working days of a card transaction;
b) The Company has identified that a transaction has been carried out by the third party.
c) The Company has identified that a customer is breaking the Accepted Customer agreement;

The company does not charge any commission on card refunds.

6.1. In order to ensure compliance with international financial regulatory standards, including but not limited to the provisions of the European Central Bank, directives of the European Union, as well as Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) requirements, the Company reserves the right to impose conditions on the minimum level of trading activity of the Client. In particular, when submitting a request for the full withdrawal of funds from a trading account, the Client is required to execute trading operations in a total volume equivalent to no less than 200% of the aggregate amount of deposited funds. This requirement is aimed at preventing the improper use of the trading account as an instrument for the transit or storage of funds without the intention to engage in genuine trading activity, which is strictly prohibited under the provisions of this Agreement and applicable financial regulations.

6.2. Until the Client has met the required level of trading activity as specified in Clause 6.1 of this Agreement, withdrawals of funds shall be limited exclusively to profits generated as a result of trading operations. The principal deposit amount funded by the Client into the trading account shall not be eligible for withdrawal until the trading turnover requirements have been fully satisfied. The Company reserves the right to decline the processing of any withdrawal request in cases where the actual trading volume does not meet the established requirements, as well as to apply additional fees or charges in accordance with the Company’s internal policies.